Resilient Leadership -- Skills for Leading in Turbulent Times

Success in business is a reward for organizations and professionals who can sustain their energy, creativity and drive in the midst of continual change, pressure and fierce competition while maintaining their responsiveness to the needs and demands of clients and customers. For some this appears to be a natural ability and for others it erodes their effectiveness. Fortunately, studies and science have been able to identify how individuals and organizations can increase their resilient capacities and reduce the negative consequences of diminished resiliency. This program is important for all professionals whose responsibilities include meeting and balancing organizational needs with the needs of employees, clients and customers.

The program assists participants in:

• Becoming aware of the consequences of diminished resiliency personally, professionally and organizationally
• Recognizing the signs and symptoms of diminished resiliency
• Accessing and strengthening resilient resources
• Using the Resiliency Map to address resiliency strengths and vulnerabilities
• Acquiring strategies to address and build organizational resiliency
• Understanding the connection of emotions to work performance and leadership
• Utilizing EI to increase leadership and organizational effectiveness
• Learning how EI can contribute to attracting, retaining and motivating employees
• Developing strategies to manage and optimize resilient energy
• Using EI to improve employee relations and customer service

The program is designed for groups of 8-25 to maximize learning and participation.

Format:

Two-day Program, which equips participants with increased awareness, an assessment of resilient and emotional intelligence competency, a conceptual model that can be applied to improve performance and an increased capacity to manage and lead confidently and effectively in the midst of change.

A 21-day follow-up and coaching process is recommended for improved outcomes and results.